Terms of Service

These terms apply to IT support provided by TechSolved (Caleb Lambert, Katikati, New Zealand).

Services and pricing

I provide remote IT support. Small fixes start from $50, hourly support is $70/hour, and monthly support starts from $100/month. I agree the price with you before I start work. Prices are in New Zealand dollars. There are no contracts.

Remote access

I only connect to your devices with your permission, and only to carry out the agreed work. You can end a session at any time.

Backups and your data

I take care with your devices and data, but you are responsible for keeping backups of important files. I can set up backups for you.

Payment

Invoices are payable as agreed when the work is booked.

Nothing in these terms limits your rights under New Zealand consumer law. Questions? Email caleb@tech-solved.com.